物流政策

Last Updated: August 20, 2026

This Shipping Policy applies to all purchases made through Benirap (website: benirap.com.cn), operated by ANQIER TRADING HK LIMITED.

Please read this Shipping Policy carefully before placing an order. By completing a purchase, you acknowledge and accept this policy. This policy does not affect any statutory rights you may have under applicable law.

1. Order Processing Time

After successful payment, orders are typically processed and prepared for shipment within 1–3 business days.

Business days exclude Saturdays, Sundays, public holidays in China and relevant fulfillment regions, and dates when carriers suspend or restrict services.

Additional processing time may be required for pre-sale items, custom or personalized products, out-of-stock or high-demand items, large orders, orders requiring payment verification, orders flagged for potential fraud, orders requiring address confirmation, and orders affected by force majeure events.

Processing time is separate from shipping transit time.

2. Estimated Shipping Time

After dispatch, estimated delivery time is typically 5–15 business days.

Actual delivery times may vary depending on destination country, shipping method, local carrier capacity, customs clearance, holidays, weather, and other factors beyond our reasonable control.

Shipping timeframes are estimates only and do not constitute a guaranteed delivery date unless explicitly confirmed in writing.

3. Order Tracking

Once shipped, we will provide a tracking number where available. Tracking information may take some time to update after the tracking number is generated.

4. Split Shipments

Orders may be shipped in multiple packages. You may receive multiple tracking numbers and packages at different times. No additional shipping fees will be charged for split shipments beyond what was disclosed at checkout.

5. Delivery Address Responsibility

Customers are responsible for providing complete and accurate delivery information. Costs arising from incorrect or incomplete addresses may be borne by the customer to the extent permitted by law.

6. Address Changes After Shipment

Once an order has entered fulfillment or been shipped, we cannot guarantee address changes. Please contact us at xie130137@gmail.com as soon as possible if you notice an error.

7. Failed Delivery

Failed deliveries may result from incorrect addresses, no one available to receive the package, or refusal to accept. We may offer reshipment, a refund, or another reasonable solution. Costs arising from customer-caused delivery failures may be deducted to the extent permitted by law.

8. Return to Sender

A returned package does not automatically entitle the customer to a full refund. Reasonable costs actually incurred may be deducted where the return was not caused by our error.

9. Orders Marked as Delivered

If your order shows as delivered but cannot be found, please check your door, mailbox, reception, parcel locker, and with neighbors or building management before contacting us at xie130137@gmail.com.

10. Theft or Loss After Delivery

Where the carrier can reasonably demonstrate that the package was correctly delivered, we are not liable for theft or loss occurring after delivery, to the extent permitted by law.

11. Lost in Transit

If your package shows no tracking updates for an extended period or the carrier confirms it is lost, please contact us. We will initiate an investigation and may offer a replacement or refund upon completion.

12. Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of receipt with photos of the outer packaging, shipping label, and damaged items.

13. Customs, Import Duties & Taxes

International orders may be subject to import duties, VAT, and other government charges. Unless explicitly stated at checkout, these fees are the customer's responsibility.

14. Customs Delays

Customs is managed by local government authorities. Reasonable delays caused by customs inspection do not constitute a failure on our part to fulfill the order.

15. Customs Clearance Failure

If an order is returned due to the customer's failure to cooperate with customs clearance or pay applicable import fees, related costs may be borne by the customer to the extent permitted by law.

16. Refused Deliveries

Refusing a package without a valid reason may result in additional costs being charged to the customer. Refusing delivery does not constitute an automatic refund request.

17. Pre-Sale Items

Estimated shipping dates for pre-sale items are estimates only. Significant delays will be communicated and handled in accordance with applicable law.

18. Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including natural disasters, war, pandemics, government restrictions, or carrier disruptions.

19. Fraudulent Claims

We reserve the right to request additional verification for claims we have reasonable grounds to suspect involve fraud or abuse of our policies.

20. Payment Disputes & Chargebacks

We encourage customers to contact us at xie130137@gmail.com before initiating a dispute. In the event of a chargeback, we reserve the right to submit relevant evidence to the payment provider.

21. Relationship with Refund Policy

Issues involving returns, refunds, exchanges, or damaged goods are also governed by our Return & Refund Policy.

22. Policy Updates

We may update this policy from time to time. The latest version will be published on our website.

23. Contact Us

Company: ANQIER TRADING HK LIMITED Store: Benirap Website: benirap.com.cn Customer Service: xie130137@gmail.com Address: Room 01, 2/F, 2R Sai Yeung Choi Street South, Mong Kok, KL